Useful information

Is there a Reception?

Hatherley Birrell Collection operates keyless entry, with no need to check-in or check-out in the traditional sense. You will be emailed a personal code for access to the property prior to your arrival. If you have not received your code within a week of your arrival please contact us.

While there is no reception area, Jack and Rebecca Birrell operate their design business and live at the Hatherley House site, so someone is always close by and available for guests, along with a friendly Manager to meet and greet during office hours.

Due to the unique characteristics of century old buildings, some suites have limited access. Ballroom access is via stairs.

Are there communal areas?

Hatherley Birrell Collection respects that our guests value their privacy, and each guest room has it’s own outdoor space. Jack and Rebecca have restored the main house to it’s original use as a private residence, where they live with their two children, cats and dog.

Is there parking available?

Off street parking is available free of charge.

What time is check-in and check-out?

Check-in time is 2.00pm and check-out time is 10.00am. If you would like to ask about an early check-in or late check-out please contact us, we may be able to offer these, although it is dependant on other bookings.

Is the property non-smoking?

In the interests of the health and safety of our guests, Hatherley Birrell Collection is a non smoking property.

Is the property suitable for families?

Hatherley Birrell Collection is happy to accommodate children over the age of 12.

What is the Cancellation Policy?

Cancellations made within 2 days of booking arrival date incur a 100% cancellation fee. Cancellations made with more than 2 days notice incur an administration charge of 15% of total booking fee. We encourage our customers to purchase travel insurance to cover any unforeseen circumstances. Please refer to our Terms and Conditions to view our cancellation policy.

Serenity! Thanks so much for a wonderfully appointed room with old world charm and every comfort. Very relaxing and a lovely quiet location. Thoroughly delightful.
Jenny & Gary, Cairns NQ

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